If you decide to cancel your order you can notify us by email firstname.lastname@example.org or call 01900821889 before we have dispatched the goods to you.
If the order has already been dispatched, you can return the goods to us in accordance with our returns policy
We hope that you are happy with your purchase. However, if you are not completely satisfied with your purchase, you can return it within 14 days of purchase in its original condition and receive a full refund. If the goods/box are returned in a condition that we deem unacceptable for re-sale. We reserve the right to impose a £2 charge for re boxing The box should not be defaced or damaged in any way. Should the product not be fit for resale the refund will be refused and the product returned to you with a postage charge of £5
All returns are the responsibility of the customer until received by ourselves. We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit. The cost of returning all items is the responsibility of the customer. All refunds will be issued within 14 days of receipt of the item via the original payment method.
Strolling 4 Shoes, 35 Main St, Cockermouth, Cumbria CA13 9LE
Should you find that you need to exchange your purchase for any reason we offer a ?Free Exchange Policy?. We offer one free exchange on purchases made within the UK. This does not apply to international orders. This means that we will pay Royal Mail Tracked delivery on the 2nd pair of shoes to a designated address. This does not however include the return postage of shoes back to Strolling 4 Shoes. All product returned for an exchange must be unworn.
FAULTY/ DAMAGED/ INCORRECT GOODS
On the rare occasion that your product is found to be faulty please notify us of within 7 days from the date of delivery. We shall be under no liability in respect of any defect arising from wear and tear, wilful damage, negligence, abnormal usage conditions, misuse or alteration or repair of the ordered goods without our approval. Please contact us before returning the product so that we may provide you with a Pre-Paid Postage label.
In the case of faulty/damaged goods- the goods will be inspected on return before a refund will be issued. A replacement or exchange may also be arranged instead of a refund depending on the situation.